From scattered processes to unified workflows—transforming fragmented supply chain interactions into streamlined, efficient collaboration.
Case Details
Project Overview
I designed a centralized workbench for procurement teams, addressing fragmented processes by consolidating tasks and improving supplier collaboration—enabling faster decision-making and greater supply assurance
Problem Statement
Buyers and planners associates struggled with unclear task ownership, scattered deliverables, and excessive manual effort across multiple pages, leading to missed deadlines, inefficient navigation, and ultimately, supply risks.
[Business Spend]
Technology
[My Role]
Lead Designer
[Platforms]
Desktop and Mobile
[Timeline]
July 2023 - June 2024
[Business Impact]
10M+
End to End Design Process
Persona
Julia Scott
Procurement Buyer
Age: 45
Location: Kansas City
Tech Proficiency: Advanced
Gender: Female
Role
Manage 1000's of lines with many items under it.
Communicate buyer-supplier coordination.
Manage approvals and overall tasks.
Frustrations
Endless scrolling and finding information,
Unclear task ownership.
Missing deadlines and costly cycle times.
Strategy and Approach
Conducted user interviews with 15 customers to understand their frustrations and preferences.
Conducted comprehensive UX audits and market analysis to uncover key pain points.
Validated the need for a centralized solution.
Conducted workshops with Engineering, Product Managers and Executive Leadership.
Aligned on challenges and establishing design priorities.
Emphasized on importance of task ownership and efficient workflows.
Build a system that provides everything at all times.
Proposed a work bench view with an easier way to assign tasks as well as give one centralized view.
Improved filtering and search capabilities to fit in advance functions.
Deployed low-fidelity prototypes and conducted iterative usability tests and A/B testing to refine user flows and interface details.
Showcased these designs at company wide events.
Final Solution
We launched a workbench that aggregates tasks into one intuitive interface, delivers actionable alerts, and optimizes navigation, significantly reducing cycle times and enhancing overall supply chain efficiency.
[05] Next Steps
Technical Collaboration: Work with engineering to ensure seamless integration and technical feasibility.
Phased Rollout: Plan for a gradual launch, monitoring key metrics like cycle times and user engagement.
Documentation: Create a design system and guidelines to maintain consistency and support future iterations.
Key Learnings